Jersey Mike’s has dethroned Chick-fil-A as America’s favorite fast-food chain in the latest 2026 American Customer Satisfaction Index (ACSI) survey of about 16,000 customers. The sandwich chain earned an 84/100 score, narrowly edging out Chick-fil-A’s 83, marking the first time in 10 years that the chicken giant has fallen from the top spot. The report credits Jersey Mike’s success to its rapid expansion, strong customer demand, efficient operations focused on throughput and digital/off-premise convenience, and a relatively narrow menu that supports franchisee success.
Dethroned!
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